Support

Need help with Merit? Email us and a real person will get back to you. We aim to reply within 1–2 business days.

To help us resolve things faster, please include your Merit username and — if your question is about a specific match or purchase — the match or transaction reference shown in the app.

What we can help with

Account & sign-in

Trouble signing in, changing your phone number, username questions, or deleting your account.

Coins & purchases

Missing coins or diamonds, purchase receipts, and refund questions.

Matches & results

Disputed results, matches that ended early, connection problems, or a match that never started.

Safety & conduct

Reporting a player, blocking someone, or concerns about fair play.

Frequently asked questions

How do I sign in?

Merit uses your phone number. Enter it on the sign-in screen and we'll text you a 6-digit code — there's no password to remember.
What are coins and diamonds?

Coins and diamonds are virtual items used inside Merit. They have no cash value, cannot be exchanged for money, and cannot be withdrawn.
My coins are locked in a match. What happened?

When you post or accept a challenge, your entry is held until the match resolves. If a match is cancelled, expires, or no one shows up, the entry is returned to you automatically — in full.
A purchase didn't arrive.

Purchases are credited by our servers after Apple confirms the payment, so they can take a moment to appear. If a purchase still hasn't landed, email us with the receipt from Apple and we'll sort it out.
How do I delete my account?

You can request deletion from Settings inside the app, or email us and we'll take care of it. See our Privacy Policy for what happens to your data.
How do I report a player?

Open their profile in the app and use the report or block option, or email us with their username and what happened.

More information

Read our Privacy Policy and Terms of Service.